iSON Xperiences Considers Uzbekistan for Offshore Customer Support Center

The parties engaged in discussions regarding iSON Xperiences' intentions to initiate its inaugural project in Uzbekistan, along with the potential for a sustained partnership in outsourcing and the advancement of Global Business Services (GBS).

Established in 2011, iSON Xperiences ranks among the largest firms globally in Customer Experience (CX) and Business Process Outsourcing (BPO). Currently, the company employs over 18,000 individuals across 19 countries, operates more than 40 sites, and manages over 50 million customer interactions each month, catering to international brands around the globe.

A significant focus of the negotiations was iSON Xperiences' strategy to commence its first project in Uzbekistan. The company perceives the nation as a promising offshore destination for servicing international clients and fostering export-oriented BPO services.

The discussions included the rollout of the initial project, which involves establishing a customer support center with 100 positions designated for multilingual specialists. The company intends to subsequently grow its teams to accommodate customers in English, German, Turkish, and other languages, progressively expanding its operations in Uzbekistan.

Additionally, IT Park Uzbekistan outlined the support measures available for international BPO firms, such as tax incentives, help with recruiting and training personnel, and project assistance throughout all phases of execution. The parties also deliberated on the forthcoming steps for launching the project and the potential for fostering long-term collaboration.

The execution of the iSON Xperiences project exemplifies the increasing interest of international BPO companies in Uzbekistan. For IT Park Uzbekistan, this signifies the attraction of new investments, the creation of skilled employment opportunities, and the enhancement of the country's export capabilities.