CXAP and IT Park Uzbekistan Discuss Cooperation in Customer Service and BPO

The Customer Xperience Association of the Philippines (CXAP) is a prominent non-profit organization representing the customer service and contact center industry in the Philippines. Established in 2001, the association unites more than 100 companies, which collectively account for over 60% of the workforce and revenue in the country's contact center sector. CXAP is committed to advancing the industry through government collaboration, employee training, market research, sharing best practices, and positioning the Philippines as a global center for customer experience (CX) and business process outsourcing (BPO) services. In recent years, the association has actively supported the integration of artificial intelligence and the digital transformation of the sector.

The discussions between the parties focused on the current state and future development of the customer service industry in the Philippines, the strategy for growing the national BPO sector, and the key initiatives driving industry expansion. Particular emphasis was placed on the transformation of the market under the influence of artificial intelligence, evolving business demands, and the primary challenges faced by companies.

In addition, representatives from IT Park Uzbekistan and CXAP explored the possibility of organizing the UOC (Uzbekistan Outsourcing Conference) for the association's member companies. This initiative could serve as a platform for knowledge exchange, professional development, and enhanced collaboration between industry stakeholders from both countries.

Establishing a partnership with CXAP will enable IT Park Uzbekistan to broaden its international network in the global business services sector, learn from the experience of one of the world's leading CX and BPO hubs, and create new opportunities for attracting international businesses and developing Uzbekistan's human capital.